The CLASSIC
SME IT Challenges
Do you know that each day of system breakages represents a loss of ～US$38k for a Small, Medium Enterprise (SME) of US$10m in size?
SMEs are prone to more IT breakages than large enterprises, as they do not have budget to hire a large teams of IT experts to construct of a secure and efficient network, nor perform on-going monitoring. In most cases, they are inaccessible to the hardware and software used by large enterprises.
Do you also know that IT has now transformed from a ‘reactive’ role to become a critical success factor for SMEs?
According to Gartner research, this year, in 2020, 50% of SMEs’ IT investments will be allocated to drive business growth instead of general maintenance. SMEs must invest in IT to stay competitive now.
However, making such a technological jump is like jumping across a gorge. Many SMEs are still stuck with the classical IT challenges, namely, lack of IT knowledge in planning and implementation, inaccessible to top class equipments and software, and no budget.
your technology partner
ITOS. Your Solution
If you face any of the above IT challenges, this is the right place for you. With over ten years of experience serving hundreds of SMEs, as well as Fortune 500 Enterprises, ITOS team now offers an Enterprise-Grade IT Outsourcing Solution for you.
One Fixed Monthly Rate, Period
- IT consultation
- Network design for your current and future business
- Network configuration & implementation
- Provision of Enterprise-Grade hardware & software
- On-going system performance management and monitoring
- Unlimited remote support
- Regular on-site visit by ITOS Engineers
grow your business with us
Benefits with ITOS
Advanced System Management with Top Team.
You can leverage on our expert team of system engineers without taking in extra headcounts to maintain high level of system security and reliability.
ITOS’ centralized monitoring and management system (IMMS) displays status of your networking infrastructure equipment, including firewall, LAN and WiFi – in green and red lights. For instance, if a WiFi Access Point is out of service, the system status will turn red, such visual acuity enables our staff to pay highest attention to, and address problems, in a timely manner.
Moreover, we provide firewall version updates, so you and your customers enjoy the latest security protection and features, such as latest OS support for mobile/laptop/desktop for your WiFi network. Our proactive monitoring and management services ensure that problems are pre-alerted to us and solved before you are even aware of them. The result is uninterrupted network service and hence, maximum office efficiency.
Unlimited Remote Support.
Firewall Policies – blacklist or whitelist of domains or websites, bandwidth allocation and Virtual LAN modifications. We can remotely check for viruses and diagnose the root of most issues. What about setting up an IP phone with existing VLAN? Your staff can do the ‘physical plug-in’ with our step-by-step phone or text assistance, while ITOS will set up the proper routing configuration to the network server remotely.
Each single issue or task that used to require on-site service and take hours or even days, is now resolved with ITOS in minutes or an hour.
Physical work such as installing hardware or cable patching can be arranged during regular ITOS engineers on-site visit. And that is included in your monthly package and therefore, no expensive additional charges every time you are in need of help.
Professional IT Team at Your Service.
ITOS’ team of System Architects and Network Engineers has an average of 10 years of best practice, hands-on experiences to design a high-performing and secure network infrastructure:
- optimizing throughput for your network system, WiFi and LAN, based on our years of practical experience beyond textbooks instructions
- proactive product enhancement and software updates. For instance, security patches to combat latest cyber threats and WiFi security standard compliance
Minimize Ad Hoc Break-and-Fix.
The hassles with ad hoc IT fixes, which is very common amongst SMEs, can be significantly minimized with ITOS.
For instance, switch port failure that puts a single Access Point (AP) off-line within a WiFi network of several APs, may not cause a significant WiFi interruption. This, however, not only compromise the WiFi service level but also leaves the switch port problem unfixed, until a complete WiFi network failure that cause major interruptions. Such incident often result in emergency fix with a costly bill.
ITOS elimiates such ‘disasters’ when our on-going Centralised Management & Monitoring System detects problems at its ‘atomic level’, which, in the above case, enables our engineers to diagnose the root cause, fix the switch port, and ensures WiFi availability at optimum level.
Avoid End-of-Life Product Risks.
When manufacturer no longer supports a product. For instance, the end of life for Windows Server 2008R2, organizations that had not migrated away from the platform by the deadline were exposed to security threats and regulatory mandates that were no longer addressed with patches and updates.
ITOS readily assists you to upgrade to the best software releases and continues to handle the patch management to ensure your product life-cycles are functioning well.
Prevent System Crash.
Do you know voice and data in a single VLAN may cause network looping? Our team will test your systems compatability to prevent any crash.
As you add more applications and provide more services to your customers, ITOS also work in parallel with your external or internal application teams, to ensure that all applications work together (and don’t conflict), with adequate security across your existing infrastructure.
Our management and monitoring system also ensure that your service to your customers is at its best. This saves you extra manpower to maintain the system.
Scale with Your Business.
Subscribing to ITOS also means that you can scale up your network infrastructure in a speedy manner without a huge investment on hardware, software or reconfiguration.
Right from the planning stage, we provision a scalable network bundle for you for that accomodates a minor expansion.
From a financial perspective, you don’t even have to bother about the sunk costs nor the depreciation costs, as all the network hardwares and softwares are provisioned by ITOS.
In case your company expand beyond the current sizing of the systems, ITOS will provide all the necessary hardware upgrade, software and services. It is just as simple as upgrading a typical subscription plan (an OPEX model and easy for budgeting purposes).
ITOS Staff Academy.
Our staff spend at least 10% of their time learning the latest technologies. This ranges from Certification Courses (eg. Certified Wireless Network Administrator CWNA) to the latest WiFi 6 migration (support multi-giga network connectivity performance), and Microsoft 365 Cloud platform migration, and more.
ITOS knowledge-base system also ensures that all our System Architects and Network Engineers share their skills on trouble-shooting, best practices etc., so you enjoy excellent and up-to-date IT service from our leveraged knowledge.
PRICING. no-hidden cost
Choose a Plan
- IT Consultation
- Network Planning
- Network Implementation
- On-Going System Management
- On-Going Security Monitoring
- 4 hours Monthly On-Site Support Session x 1
- Unlimited Remote Support
Provision of Enterprise-Grade Hardware & Software:
- Sophos XG210 Next Gen Firewall
- Sophos Management Portal
- Ruckus Wireless R510 Access Point x 1
- Ruckus Wireless ICX7150 48-port Switch x 1
- Ruckus Wired and Wireless Management Portal
USD$880 / Month
- IT Consultation
- Network Planning
- Network Implementation
- On-Going System Management
- On-Going Security Monitoring
- 4 hours Monthly On-Site Support Session x 2
- Unlimited Remote Support
Provision of Enterprise-Grade Hardware & Software:
- Sophos XG210 Next Gen Firewall
- Sophos Management Portal
- Ruckus Wireless R510 Access Point x 2
- Ruckus Wireless ICX7150 48-port Switch x 2
- Ruckus Wired and Wireless Management Portal
USD$1,180 / Month
- IT Consultation
- Network Planning
- Network Implementation
- On-Going System Management
- On-Going Security Monitoring
- 4 hours Monthly On-Site Support Session x 2
- Unlimited Remote Support
Provision of Enterprise-Grade Hardware & Software:
- Sophos XG230 Next Gen Firewall
- Sophos Management Portal
- Ruckus Wireless R510 Access Point x 3
- Ruckus Wireless ICX7150 48-port Switch x 3
- Ruckus Wired and Wireless Management Portal
USD$1,380 / Month
- IT Consultation
- Network Planning
- Network Implementation
- On-Going System Management
- On-Going Security Monitoring
- 4 hours Monthly On-Site Support Session x 4
- Unlimited Remote Support
Provision of Enterprise-Grade Hardware & Software:
- Sophos XG230 Next Gen Firewall
- Sophos Management Portal
- Ruckus Wireless R510 Access Point x 4
- Ruckus Wireless ICX7150 48-port Switch x 3
- Ruckus Wired and Wireless Management Portal
USD$1,680 / Month
* all prices exclude structural cabling and local tax
Optional Apps at a competitive price
ITOS PLUS
A small improvement in office efficiency can bring about a huge return. We have a wide portfolio of optional add-ons: applications and solutions to optimize your office efficiency. Talk to us and let our experts offer you honest advice on what works best for you.
Enjoy business versatility with Microsoft 365 Collaboration Tool. We are happy to demonstrate their powerful features. We offer set up, migration with minimum disruption and support service. Popular applications include:
- Exchange Email
- OneDrive
- Sharepoint
- MS Teams including instant messaging, one-click audio & video conferencing
- Yammer as corporate intranet
- Streams for secured internal and external video sharing and more
Synchornized Security (SS) is the platinum standard of security. With SS, all your sharing information is security-checked in real-time for cyber threats and responded automatically to incidents down to individual PC, lap top or mobile device (endpoints):
- Isolate infected endpoints, blocking lateral movement
- Scan endpoints on detection of compromised mailboxes
- Revoke encryption keys if a threat is detected
- Identify all apps on the network
A complete suite of professional OS support:
- install hardware and peripheral components like disk drives, printers, keyboards and monitors
- load software packages such as networking components, operating systems and standard office applications
- install, repair and conduct preventive maintenance of personal computers, by providing technical support
- troubleshoot software and hardware failures and diagnosis of network problems
- configure PC and laptop configurations
We offer ticketing system for customers who subscribe to this service.
The true IP Telephony, Vodia is widely used in the US, Europe and Asia:
- Each extension has a name, a company position and passwords for web and SIP access
- Each extension can have its own timezone, web and IVR language and have an image associated with the extension which can be shown on VoIP phones that support showing a photo caller-ID. Extensions can have their own ringtone, permissions for various actions, address book. and music on hold source.
- Apart from basic redirection feature such as call forwarding, when calling a specific extension, other extensions can also be included in the call like in a hunt group
- Every extension can have multiple cell phones associated with it. When someone calls the extension. This feature can be limited to specific times during the day,
Work with the best
ITOS Suppliers
Our continuous goal is to offer technologically advanced and reliable IT service to ensure that our customers enjoy secure, efficient networking service.
To achieve this, we seek to develop a trusted relationship with the best suppliers. All ITOS Engineers spend at least 10% of their time on trainings, tests and updates in order to obtain the expert knowledge attainment offered by suppliers. We work closely with our suppliers on every project to ensure the best practices to our customers.
About Us
ITOS is a service arm of Cloudterrain, a Regional IT Service Consulting & Management Company established in 2009. Our long-term customers are from all walks of industries and sizes, spanning across Asia, including Hong Kong, the Philippines, Macao and Singapore.
Our extensive, up-to-date IT knowledge and service attitude have earned us a customer renewal rate of over 90% over the years. You are sure to enjoy a reliable, high-performing IT Outsourcing Solution with us.
The sooner you solve your IT challenges, the faster you reduce cost and accelerate business growth.